LUME

Full payment or a non-refundable deposit is required before work begins. Remaining balances must be paid before final files are delivered. All payments made toward services are non-refundable. Payment plans are available for select projects over $800. Failure to complete payments may result in paused or canceled services.

Due to the custom nature of creative services, refunds are not offered once work has begun. If a client chooses to cancel a project after payment, all payments made will be forfeited. Any exceptions are solely at the discretion of Lume by Maya.

Standard turnaround times range from 5–14 business days, depending on the service. Branding and website projects may require additional time based on complexity. Turnaround times begin once all required information and content have been submitted. Business days are Monday–Friday only. Rush services may be available for an additional fee.

Most services include 2–3 revisions unless otherwise stated. Additional revisions beyond the included amount will require an extra fee. Major redesign requests after approval may require a new service purchase. Revision turnaround times are typically 2–5 business days.

Clients can expect responses within 24–48 business hours. Communication will primarily take place through email unless otherwise arranged. Excessive messaging does not speed up turnaround times. Respectful communication is required at all times.

Clients are responsible for providing correct spelling and wording, brand assets and photos, timely responses and feedback, and accurate dimensions or print specifications if applicable.

Projects inactive for 30+ days due to lack of client communication may be archived or canceled. Restarting inactive projects may require a restart fee. Failure to respond within 72 hours after final delivery may result in automatic project closure.

Lume by Maya reserves the right to decline projects that do not align with the brand or creative direction. By booking any service, the client agrees to all policies listed above.

Once final files are delivered, additional edits may require a separate fee.

Editable/source files are not included unless purchased separately.

Lume by Maya reserves the right to display completed work in portfolios, social media, and promotional content unless otherwise agreed upon in writing. Clients may not resell or redistribute designs as templates or original artwork.

Final files are delivered in standard formats such as PNG, JPG, PDF, or MP4 depending on the service.

Retainers renew monthly unless canceled. Unused design requests do not roll over into the next month unless stated otherwise. Retainer turnaround times vary based on request volume and project scope. Priority scheduling is reserved for active retainer clients.

Clients are responsible for domain, hosting, Shopify, Wix, or subscription fees. Website content must be submitted before the design process begins. Delays in content submission may delay project completion. Lume by Maya is not responsible for third-party platform outages or technical issues.